Refund policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@canvasmemory.org. Once your return request is approved, our team will confirm the correct return address based on your location.

Returns may need to be sent to one of our US fulfillment centers:

New York: 4301 21st St, Long Island City, NY 11101  
Las Vegas: 4050 W Harmon Ave #4, Las Vegas, NV 89103

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order after delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and help resolve it as quickly as possible.

Non-returnable Items

Custom-made or personalized products cannot be returned unless they arrive damaged, defective, or incorrect. Gift cards are also non-returnable.

Sale Items

Sale items are eligible for return under the same 30-day return policy unless they are custom-made or personalized products.

Exchanges

The fastest way to exchange an item is to return the original item first. Once the return is accepted, you can place a new order for the replacement item.

Refunds

We will notify you once we have received and inspected your return. If the refund is approved, it will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@canvasmemory.org.