FAQ

Where do you ship?

Canvas Memory currently focuses on shipping to customers in the United States. Available shipping options and costs are shown at checkout before payment.

How long does order processing take?

Orders are usually processed within 3–5 business days after payment confirmation. Processing times may vary slightly during holidays or high-volume periods.

How long does delivery take?

Estimated delivery time within the United States is usually 7–15 business days after dispatch. Delivery timing may vary depending on the carrier and destination.

How do I track my order?

Once your order ships, you will receive a confirmation email with tracking information. Please allow 2–3 business days for tracking updates to appear in the carrier system.

Can I return an item?

We offer a 30-day return policy. To request a return, contact us first at support@canvasmemory.org. Returned items must be unused, undamaged and in their original packaging.

What should I do if my item arrives damaged?

Please contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue and help resolve it.

Will the artwork color match my screen exactly?

Colors may vary slightly depending on your screen settings, lighting and display device. We do our best to present artwork clearly and accurately.

How can I contact support?

Email us at support@canvasmemory.org. Our usual response time is 24–48 hours during business days.